The Tampa Tribune (http://bit.ly/1mR1C8l ) reports Shana Dees put her son Jack into his car seat while she moved a cart in a store parking lot Saturday afternoon. The boy hit the lock button.
Dees dialed 911 and says the dispatcher told her they couldn't gain access to the vehicle unless the child was in distress and they'd probably have to smash her window. He hung up without getting additional information.
An off-duty officer at the store called 911 again, and got help to come. The child was fine.
Tampa police spokeswoman Laura McElroy says the dispatcher faces disciplinary action.