Dispatcher awarded for help in home birth

Dispatcher honored
Dispatcher honored

GREEN BAY - When Tiffany Wieber's water broke at 2:30 in the morning last November she and her husband, Chris, thought they had plenty of time to make it the hospital.

“With our first son, our first child, it took 13 hours between water break and delivery so we're like we got time, pack bags, call up grandma, call up the hospital let them know we're on our way, we'll be there shortly,” said Chris Wieber.

About 15 minutes later, the Wiebers realized their baby had plans of her own.

Tiffany hopped into the bath tub, and Chris called 9-1-1.

“There really wasn't another option,” said Tiffany Wieber. “The baby was coming out.”

“The 9-1-1 operator’s job really was to keep me calm,” said Chris Wieber.

Renee Ruiz took the Wieber's call at Brown County’s Emergency Operations Center.

“We use a lot of repetitive persistence, using a really calm voice and just not getting excited with them,” said Ruiz.

“I said I see a head, the head is out,” said Chris Wieber. “What do I do? By that time, she had reached down, grabbed the baby's head and one big push she had delivered her own baby.”

“And she was kind of purple so I got the nose sucker and did that,” said Tiffany Wieber. “Chris got a dirty shoe lace and tied off the umbilical cord and the 9-1-1 operator just talked him through what to do, give her towels and everything. About 15 minutes later the paramedics showed up.”

Ruiz's guidance earned her an award. The Wiebers showed up for the honor.

“It was really nice to meet all of them and get to put a face with a voice that you hear because most of the time we don't get to do that and you don't get a lot of resolution so that part of it was really nice,” said Ruiz.

Dispatchers for Brown County say this type of call might be more common than you think. In 2014, there have already been two. For Ruiz, this was her first.

“Happy story all the way around and we love those because we don't always get the happy one, so I'll take them when we can get them,” said Ruiz.